A canceled hour finds its own patient
When a patient cancels, the hour is held and a round of offers begins: successive waves with a deadline to answer, and the hour goes to the first person who says yes.
The 15:00 visit is canceled. The freed hour goes to a patient on the waiting list, who is the first to accept it.
Why in waves
Because a waiting list is worth something only for as long as people still read it.
The closer the visit, the wider the wave
An hour freeing up in two weeks goes to one or two people first, because there is time to wait for an answer. An hour freeing up tomorrow goes straight to a larger group, because waiting costs more than the awkwardness does.
Every offer has a deadline
If nobody answers, the offer expires and the hour comes back - either to the next wave or to you. It is not held indefinitely by somebody who did not read their text.
When the question goes to several people, the message says so
And the ones who missed out hear the same day. Racing for an hour is fine if you know about it in advance; finding out afterward is not.
Decline three times and the questions stop
For a while. Every message past that point degrades the channel you will later need to reach that person for real - and it is exactly the channel your reminders go out on.
The decision stays with you
The list offers hours only to the people on it - but any free working hour, including the ones closed to new patients online. You know everybody on it: you add them from the console, and if they ask through the booking page, they wait until you accept them.
You reclaim a held hour at any moment with one button in the calendar - most often when a patient calls about that exact hour.
Questions
How many canceled hours actually come back?
It depends on how long your list is and how quickly people answer - an average from somebody else's practice would tell you nothing about yours. So the console counts it for you: how many hours cancellations freed, how many came back, how long it took and what they were worth at the service's price. After two months you have the answer for your own practice. And even before that number exists: one recovered visit a month, at a rate of around 150 PLN, covers the cost of Solo nearly four times over - and that holds regardless of what the list actually gives back.
How does a patient get onto the waiting list?
You add them from the console when they call and there is no slot for them. You record which service they are waiting for and when they can come - the second of those decides whether they get offered a Tuesday morning. They can also ask themselves, through the booking page, when no slot suits - such a request waits until you accept it, and only then gets offers.
Does the first person on the list always get asked first?
Not always. The order depends on how long somebody has been waiting, whether the hour fits when they said they can come, and whether the service matches - because offering somebody a slot they cannot make costs a message and achieves nothing.
Start with your own week
Create an account, enter your working hours, and decide when new patients may book. The first 30 days are free, with no card.